If your order is being shipped from outside your country, it may be subject to customs duties, import VAT, or handling fees before it can be delivered. These charges are determined by your countries customs regulations and are not included in the original purchase price, usually 2.5% original price.

You’ll typically be contacted by the delivery courier (e.g. Royal Mail, DHL, FedEx) to pay the fee before your parcel is released for delivery. The exact amount will depend on the value and type of goods you’ve ordered, as well as the country of origin. Please note that refusal to pay the fee may result in the parcel being returned to the original send point or destroyed by customs.

To ensure the highest quality, your item is carefully crafted upon order confirmation. Once completed, it is shipped within 5 days. Delivery typically takes 3 to 5 weeks, depending on your location.

You can reach our customer support team by emailing sofaspacecustomerservice@hotmail.com We aim to respond to all inquiries within a week. Please include your order number and any relevant details to help us assist you more efficiently.

Due to the nature of the product we can no longer offer returns without serious complication. However if something isn’t quite right—like your order arrives damaged or there's a mistake—please reach out to us within 14 days of delivery at sofaspacecustomerservice@hotmail.com